FAQ

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Which countries do Lightbug products work in?

A full list of countries is available here. If your country is not in the list, please contact us for a customised quote. Our SIM cards can roam across many networks in different countries and will pick the network with the strongest signal, rather than being tied to a single operator.

Are the devices waterproof?

Yes, all of our products are IP66 or IP67 rated. See product technical specification for more information.

How does the subscription work? Is there a minimum contract duration?

Subscription fees are collected automatically for active devices on your account at the start of every billing period. This can be monthly, quarterly or yearly based on your selection. You can cancel this subscription at any time to stop automatic renewal and also reactivate devices at a later date if needed. Subscription fees are all inclusive: a single fee covers cloud data storage, app / portal access, SIM card data plan, support and API.

Can I use my own SIM Card and/or server?

Unfortunately not, SIM cards in Lightbug devices are non replaceable. All data transmitted by the devices is encrypted and needs to be processed on LightBug servers. We do however provide an API for retrieving data and controlling devices (see below).

Is there a Lightbug API?

Yes and we are happy to assist with custom integrations. To get started, see our RESTful API documentation and example client integrations. For assistance or more information, drop us a message!

What do the devices cost? Is there a discount if I order more than one?

Prices are listed on each product page. We offer bulk discounts for orders of 10 or more devices. Please get in touch if you require a quote

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